Shipping Information:Once your order is received it will be shipped from our warehouse in Parksville, British Columbia, Canada within 7-10 business days of receiving cleared payment.
The cost of shipping is added to your order at the time of check-out.
All orders use standard shipping delivery via UPS with insurance added to the total.
Shipments sent outside of Canada may be subject to Customs charges; sorry, we have no control over this.
Return Information:At BC Ponds, we stand beind every product that we sell. We 100% guarantee the products to be as shown and described. Every item we sell is carefully inspected before it is shipped. You can return or exchange any item in its original condition unopened with the seal in tact, to the address below within 7 days of the date of shipment for a full refund or an exchange. Please note the buyer is responsible for any return shipping costs.
The printed invoice included with the original shipment (or a copy of the invoice) must be included with your return.
Please indicate the following on a note with your return:
Return Shipments should be sent to:
- What is the reason for the return and
- Would you like a replacement item or be refunded.
Suite 3401, 103-191 Jensen Ave., E
Canada V9P 2T9
Our Return Process
Once we receive your returned item, we will refund your Paypal account. An email notification will be sent at the time refund was given. If you wish to exchange your refund with a new or different item, you will be contacted for verification.
For further information, please email us at firstname.lastname@example.org.